FAQs

Your Ohelo product is designed to help keep you happy and hydrated. We know your hydration needs change hour by hour, day by day – and that is the beauty of the Ohelo range, they are versatile, fitting into your lifestyle however they are needed.

Ohelo water bottle: Our classic bottle shape can be used to carry a variety of thirst quenchers. Whether it’s the classic water you go to for your hydration needs, a toasty tea to keep you warm out and about, a nutritious juice for a much-needed boost or a cheeky wine to liven up a picnic. You can even put your fizzy drinks (both soft and alcoholic) in your Ohelo bottle, and it will keep them nice and cold for you until you are ready to enjoy. Just remember, pressure can build up on the inside of the bottle if filled with a carbonated/sparkling liquid, so please remove the lid with care, otherwise it may “pop” off with excitement.

Ohelo tumbler: This guy was designed with multi-functionality at heart. He wants to carry your morning coffee for you as you head off to work in the morning. He wants to be your water holder during the day, to keep it cool and help you avoid those pesky single use plastics, and he is pumped to be your protein shaker for your post-work workout. (If you are more a milkshake drinker than a protein supper that is fine, he can handle that sort of mixing too). The stainless steel mesh can also be used as a loose leaf tea strainer. Being made from stainless steel means he does not pick up odours/flavours from the liquids he carries, allowing the same Ohelo to be used for many tasks during your day. He is hot at keeping things hot, and cool at keeping things cold (Our tumblers are not suitable for carbonated / fizzy drinks).

Please note: If using your Ohelo tumbler with thick protein shake or a thick soup you may need to remove the lid to drink. You can also adjust your tumbler lid for stronger flow - see "Can I adjust the flow on my Ohelo tumbler?"

Share your uses of your Ohelo product at #OheloThere or #HappyandHydrated for a chance to be featured on our social media streams!

Yes. Our bottle lids have been designed to be leak proof. You can put your Ohelo in your bag if you wish, and your drink will remain in your bottle. We wouldn’t have it any other way!

Yes. We listened to what people were saying to us when we were developing our products. Being able to put your tumbler into your bag without having droplets of coffee leak out was super important to you. We designed our tumbler to be unlike any other we know of. To have a fully leak-proof lid, yet to still be beautifully designed and elegant. Both beautiful and functional.

 The Ohelo tumbler opens and closes with a simple twist of the leaf shape on the inner lid. As with all lids you open by turning anti-clockwise and close by turning clockwise. The inner lid should be turned clockwise until you feel a closing bump to ensure fully closed. Please ensure you fully close both the outer and the inner lid to avoid any leaks! To remove the inner lid for cleaning, twist open using the leaf shape, then simply push out from underneath. (You will need to remove the steel mesh first). 

The steel mesh attachment and the silicone seal which holds it in place can be removed if not required. The tumbler will still be fully leakproof.

Please note: If using your Ohelo tumbler with thick protein shake or a thick soup you may need to remove the lid to drink. You can also adjust your tumbler lid for stronger flow - see "Can I adjust the flow on my Ohelo tumbler?"

Tip: when not on-the-go you can fully remove the sip lid and use the tumbler as an insulated cup, helping get some extra use out of it both at the office and at home.

Check out our handy tumbler 'how to' videos here.

Your Ohelo travel cup is designed to give you a safe flow for a hot drink by simply opening the twist lid fully.

However, if you wat additional flow / a bit more of a gulp, then you can increase the flow by grabbing the inner lid leaf shape and lifting upwards once fully open. When you let go, the inner lid will sit in a higher position, allowing you to drink with a stronger flow than the usual setting. The inner lid is then closed in the same manner as normal, by twisting until you feel the closing bump.

Check out our handy video on how to do this here

Putting your Ohelo into the refrigerator won’t cause any damage to it. However, as it is wonderfully insulated by the triple layer vacuum insulation, putting it in the fridge will not cool the liquid inside (unless you leave the lid off, in which case you will get some cooling through the top of the bottle/tumbler).

However, please do not put any of the Ohelo range into the freezer. As water expands when it freezes it can put outward pressure on your Ohelo, which may cause damage to the vacuum seal that gives the Ohelo bottle and tumbler their thermal insulating qualities.

But don’t despair, your Ohelo bottle and/or tumbler are designed to keep your drinks just as you like them. So, if you are looking for a cold refreshing hit, just fill it with your favourite cold drink and it will still be cold when you are ready for it. If you are after a super chilled drink, add a few ice cubes in there – they were designed to allow you to do that too.

No. Please do not put any of the Ohelo range in the microwave, they are not suitable for microwave use. Just fill it with your go to hot beverage, and it will keep it toasty warm for you to enjoy when you are ready for it. If you really want to heat your Ohelo before putting in your hot drink of choice, then fill it with hot water and put the lid on for a few minutes. This will heat the internal surfaces to a sufficiently toasty temperature before putting your drink of choice inside. The triple layer vacuum insulation will then take care of the rest, keeping it nice and hot for you to enjoy later on.

Yes. Designed with functionality at their heart, all of our Ohelo bottles are created with the same size neck. This means that any bottle lid will fit any bottle size. 

Yes. An empty Ohelo bottle should be fine to take through airport security. Just make sure you take it empty (as there are restrictions in taking fluids through security), then get it filled up while you wait in departures for your holiday adventures to start.

Yes! Unlike most insulated steel bottles and cups, we make ours tough enough to withstand the dishwasher.

We laser engrave our designs rather than printing them, so they also won’t fade or peel in the dishwasher.

All bottle lids, bottle straps and tumbler lid parts are also dishwasher safe.

Please see below for further cleaning info.

Hand wash or pop in the dishwasher – the choice is yours!

We recommend you use hot soapy water to clean your Ohelo product after every use. For a good old fashioned thorough clean you can use some bicarbonate of soda with water to make a paste and rub the inside with that. However, please clean with soft cloths, as harsher scouring pads and brushes can cause damage to your stainless steel. Damage can also be caused when cleaning stainless steel if you use chemicals which are too strong, such as chloride containing bleaches. This is why it is best to use hot soapy water or bicarbonate of soda as your cleaning material of choice.

Of course, if you are short on time, or just prefer it, Ohelo bottles are dishwasher safe.
Dishwashers are hostile environments and most reusable bottles can’t take the heat. However, Ohelo bottles are ready for every adventure – even a cycle through the dishwasher.

If you choose to use the dishwasher, you may be left with water marks on your Ohelo bottle. But don’t worry, just boil a kettle and carefully pour some hot water over the mark on your bottle for a couple of seconds while your bottle is safely placed in your sink and those marks should disappear.

To take apart the tumbler inner lid for cleaning, twist open using the leaf shape, then simply push out firmly from underneath. (You will need to remove the steel mesh first).

Check out our handy tumbler 'how to' videos here.

We hope you use your Ohelo product to fulfil all of your hydration needs as it was intended. However please take note of the following to ensure safe usage of your Ohelo:

• Ohelo bottles and tumblers are made of high-quality 18/8 stainless steel. As such they should NEVER be put into a microwave. Please DO NOT do it.

• Do not put your Ohelo bottle or travel mug in the freezer. It may cause damage to the vacuum seal that provides the thermal insulation that makes it such a joy to use.

• Take caution when using your Ohelo bottle with carbonated/sparkling/fizzy drinks. The leak proof lid your Ohelo water bottle has keeps your liquids safe inside as you carry them with you. It also keeps all of those wonderful bubbles in there too, so that your Prosecco (or lemonade) is still fizzy when you reach your destination. However, this can cause pressure to build up inside the bottle. Please take care when removing the lid in these situations and point away from any other person nearby. We don’t want the lid “popping” off and causing harm to anyone. (Please note our tumblers are not suitable for carbonated / fizzy drinks).

• Take caution when filling your Ohelo bottle or travel cup with steaming hot liquids. The leak proof lid of your Ohelo bottle or tumbler keeps the steam sealed inside keeping your liquids hot. This can cause some steam build up inside your product. Please take care when opening products when using hot beverages to avoid burns. Hot liquids will stay hot for hours due to vacuum insulation so always open and drink with care.

• To ensure your Ohelo bottle or travel mug is leak proof, please ensure the lid is put on correctly and tightened well.

• Take care not to overfill your Ohelo insulated bottle or tumbler, especially when using hot liquids.

• Your Ohelo bottle and tumbler is not intended to be used as a long-term storage container for liquids.

We get a lot of enquiries about car cup holders – sadly car cupholders are not a standard size (we wish they were as it would make things a lot easier).

Luckily, both our water bottles and our travel mugs fit in almost all car cupholders.

Ohelo water bottles: Our water bottles have a diameter of approx. 73mm and a height of approx. 239mm. These measurements should help you check your own car cup holder before purchasing.

Ohelo travel cups: Our travel cups have a tapered shape which allows them to fit into almost all car cupholders. The only car that we have heard of them not fitting into is the fiat 500 (which seems to have bizarrely small car cupholders).

Helpful Ohelo travel cup measurements to allow you to check your own car cupholder:
The very base of our travel cup is approximately 50mm diameter.
5cm above the base of the Tumbler, the travel mug diameter is 76mm.
At it’s widest point our tumblers' diameter is 83mm.

The 500ml (17oz) bottle:
• Height: approx. 239mm
• Diameter: approx. 73mm
• Mouth diameter: approx. 44mm
• Weight: 318g

The 400ml (13.5oz) tumbler:
• Height: approx. 170mm
• Diameter: approx. 83mm
• Mouth diameter: approx. 70mm without lid, 67mm with lid
• Weight: approx. 245g

We get it. Sometimes life conspires against you. Your dog runs off with your Ohelo cup lid and treats it like his newest chew toy. Or your Ohelo bottle lid simply gets a mind of its own, goes walkabouts and you can't find it anywhere.

Luckily, we do have replacement lids for both our water bottles and our travel cups available to buy.

Replacement tumbler lids and replacement bottle lids are £5 + shipping costs.

If you would like to purchase a replacement lid for your Ohelo insulated bottle or travel cup then please send us an email at hi@ohelobottle.com. In your email please include your billing and shipping address along with a mobile telephone number to enable us to create a lid order for you and send across a "buy now" link to help you make that purchase.

Yes. We offer maintenance kits for all of our lids which should help you repair and reuse your current lid, prolonging its lifespan and usability. Find them in our accessories section of our shop.

Yes! Your Ohelo bottle should last for years, but once you have given it a good battering then drop it in the scrap metal bin of your local recycling centre or scrap yard. Unlike plastic bottles which can only be recycled once or twice, steel can be recycled endlessly.

We are proud to be the UKs only lead free insulated bottle brand.

Almost all other brands in the world still use a lead based solder for their insulated bottles and cups - it is industry standard. LEAD is toxic to both people and planet, with the World Health Organisation stating "there is no level of exposure to lead that is known to be without harmful effects".

Solder is the material used to seal the bottom of the bottle/tumbler during the vacuumisation process. The outer layer of the bottle/tumbler has a small hole in the bottom which enables a vacuum to be formed between the two layers when it is placed in a special oven. The oven both removes the air to create the vacuum and heats the products to melt the solder. The melted solder seals the outer layer shut thus keeping the vacuum layer present.

As mentioned, the industry standard for solder on vacuum insulated bottles contains lead. To avoid customers being exposed to this lead, these other brands will normally have this sealing dot covered somehow. This can be done with a shaped cap covering the base, a metal or silicone cover disc attached to the vessel bottom, or even with a paint finish. However, during the vacuumisation process, trace amounts of lead from the solder can end up on the surfaces of the products themselves. The people making the products will also be exposed to the lead in the solder. You also get lead leaching when it comes to the end-of-life of those products. As lead is not biodegradeable, any lead pollutants reaching the environment get more concentrated over time.

Due to its toxicity, lead based solder is currently banned in the EU in electronics (it’s main use) and for sale to the general public, but is not specifically banned for use in bottles.

Lead-free solder is available as an option, but it is significantly more expensive. The reasons it costs more than the standard solder are:
• The solder itself is more expensive
• It needs dedicated specialist ovens to create the vacuum. This is because if you use an oven which has been used for products that use standard solder (contain lead), even if the solder you are using is lead-free, lead will be present in the oven and so on the product. Even cleaning the oven can not avoid this cross contamination.
• It requires a longer period spent in the vacuum oven, which adds to manufacturing time and thus cost.

Due to this, there are very few companies producing products using a solder that is lead free. In fact, we are only aware of one other lead free brand.

Ohelo uses lead-free solder only. We want our products to be safe for our customers and for the people who help us make them. That is why we chose to be a LEAD FREE insulated bottle brand.

For further information on lead in other insulated bottle brands and why we chose to do things differently by making our brand a lead free insulated brand, check out our most recent blog post on the topic here.

Your Ohelo bottle or tumbler is made from high-grade 18/8 stainless steel.

What is stainless steel?  It is an iron based alloyed metal which contains a minimum of 10.5% Chromium and covers a range of different materials. The 18/8 ratio shown above refers to the ratio of Chromium to Nickel that is present within the stainless steel grade we use (it contains approximately 18% Chromium and 8% Nickel). The Chromium present in stainless steel gives it its “stainless” quality. It allows an invisible chromium oxide layer to form on the surface of the metal which is corrosion resistant (it stops the iron present in the stainless steel alloy from forming iron oxide, more commonly known as rust). This is self-healing in the presence of Oxygen. Pretty cool. The Nickel is used to improve strength and toughness. It also helps protect against corrosion and oxidisation.

The easy cleaning nature of stainless steel makes it a great hygienic choice for use in water bottles and tumblers. Grade 18/8 is the most commonly used given it is durable, easy to clean and does not leach flavours or chemicals into the liquids it’s carrying. You may see other numbers referring to a type of stainless steel, as different countries have different classifications. For 18/8 stainless steel the US uses grade 304 and the EU uses grading 1.4301. They are all different grading numbers for the same material.

The Ohelo bottle lid is made from food grade polypropylene, free from BPA, BPF and BPS with a cap made from stainless steel.

The Ohelo tumbler sip lid is made from food grade polypropylene with a stainless steel mesh/strainer.

Ohelo products are vegan.

Ohelo products are currently ethically and responsibly manufactured in China.

We looked at manufacturing closer to home but alas there are no manufacturers for these types of products anywhere in Europe.

We have personally visited and inspected our manufacturer's facilities ourselves just to make sure they are up to our high standards! Furthermore, we hold various independent, internationally recognised inspection reports on our manufacturer to ensure high levels of product safety and quality control as well as the safety and wellbeing of those making our products.

For further information on these reports and standards read our next FAQ "What do you mean when you say your bottles and cups are ethically made"

Ohelo water bottles and travel cups are ethically made.

We have personally visited and inspected our manufacturer's facilities ourselves just to make sure they are up to our high standards!

Furthermore, we hold various independent, internationally recognised inspection reports on our manufacturer. This allows us to ensure high levels of product safety and quality control as well as the safety and wellbeing of those making our products.

We hold a 4 pillar SMETA report on our manufacturer which shows we are manufacturing in an ethical and responsible way. This report covers everything from workers’ wages and health & safety in the workplace to gender equality, workers’ rights to representation, no forced labour, no child labour and more.

Some other manufacturers we visited would have allowed us to make our products at ½ the cost we now pay for our goods, but they were quite shocking places (that were manufacturing for some big UK names), but we will not compromise on worker wellbeing. The problems with fast fashion can also be found within the reusable hydration industry. Some will sell cheaper as they will be making in the cheapest facility possible with inferior/less safe materials.

Many companies will simply not have these independent ethical manufacturing reports or will not be willing to share them (depending on what the reports show).

We choose to manufacturer in a responsible way, to ensure everyone in the chain is treated fairly. Our worker’s rights and wellbeing are vitally important - and our customers can use our bottles happily knowing that everyone involved has been treated fairly.

Our manufacturer also holds a range of certifications showing both social and environmental responsibility:

ISO 9001: ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

ISO 14001: ISO 14001:2015 specifies the requirements for an environmental management system that an organization can use to enhance its environmental performance. ISO 14001:2015 is intended for use by an organization seeking to manage its environmental responsibilities in a systematic manner that contributes to the environmental pillar of sustainability.

ISO 45001: Created to help organisations improve workplace safety and reduce employee injuries. ISO 45001 details how companies can build an effective OH&S management system for assessing risk and monitoring workplace activities. It helps organisations proactively prevent ill-health and harm and integrates with employee wellbeing and wellness initiatives.
ISO 45001 supports the development of health and safety policies and objectives, determines hazards and health risks, and puts in place controls and procedures to reduce the risk of harm.

ISCC Plus: International Sustainability and Carbon Certification. ISCC PLUS scheme is the globally recognised standard for the sustainable use of biomass or recyclates from packaging waste in the chemical industry, as well as in sectors of the processing industry such as packaging. It considers sustainability at all stages of the supply and production chain in the food and feed industries. Certification provides confidence that an organisation complies with globally recognised ecological and social sustainability requirements, voluntary greenhouse gas emissions reductions and traceability throughout its supply chain.

Absolutely.

What is BPA? Bisphenol-A is a chemical that has been shown to have hormone mimicking properties. It is commonly used in polycarbonate plastics (typically used for reusable water bottles) and epoxy resins used to coat Aluminium bottles.

Scientific studies have shown BPA to have hormone mimicking properties. This is why many brands, including ours, have moved to BPA-free options.

However, we do need to think about what is being used to replace the BPA. It is very commonly replaced with other bishenols, like BPS and BPF. There are less scientific studies on these alternative bisphenols, but early research is indicating they have even stronger hormone mimicking properties than BPA.

As such, our insulated water bottles and travel cups are not only BPA-free, but BPS- and BPF-free as well.

All of our products are independently tested in the UK by SGS, the worlds leading testing, inspection and certification company, to ensure
there is no migration of harmful elements from any of our products.

All Ohelo products have triple layer vacuum insulation. What do we mean by this?

Many vacuum insulated bottles and cups will simply be made from 2 layers of stainless steel which sandwich the vacuum layer into the bottle.

Here at Ohelo we go one step further and include an extra copper coating on the inner steel layer. This copper coating faces the vacuum void. This copper layer improves the quality of the thermal insulation by preventing heat loss by radiation.  It also helps to prevent the degradation of the vacuum layer by preventing gases released by the stainless steel from reaching the vacuum space.

The additional layer of copper creates a much higher quality product with better performance and durability. This is why we call it triple layered insulation.

Our extra copper layer improves our thermal insulation and helps our products last longer.

We hope that this helps make you a more informed consumer!

All of our bottles and travel cups are coated with our lead free powder coating to give them that durable finish our customers know and love.

We use a natural mineral based colouring for our powder coat. This means that different batches may have slight variations in colour to each other, despite being made to the same specified Pantone colour, as natural pigments may always have some slight variances. Colours are always within an acceptable range of the specified tones. It is very rare to have any visible difference in tone.

We think using a natural mineral based pigment is worth this occassional minor variation in colour.

Electropolishing is a process which uses the principle of electrolysis to remove surface imperfections from a metal. The surface requiring electropolishing is submerged in an electrolyte, with a direct current causing removal of metal ions from the surface. A higher current density at the micro-peaks causes the “hills” on the surface to be removed at a faster rate than the “valleys”. This leaves the surface microscopically smooth – no more bumps. In stainless steel, the iron and nickel atoms are preferentially removed when compared to the chromium atoms, leaving a chromium rich surface which improves the passivation layer (see “What is an Ohelo bottle made from?” for an explanation on what this is). This leaves a smooth surface, with high resistance to bacteria build-up, increased surface cleanability and increased corrosion-resistance. Good stuff!

We do not go on sale very often - as a family brand manufacturing ethically from safer materials our margins are always quite tight. However we do like to offer the opportunity to help you all shop sustainably with an incentive every now and then. Any current offers will be listed below:

Yes!
For individual orders just click the ‘Personalise Me’ button your chosen product page and enter your name, initials or other chosen text. We will laser etch your name on to the opposite side to the Ohelo logo. (For some patterned products the name will be slightly offset from opposite the Ohelo logo to not interfere with the pattern).

Note that personalised items cannot be returned (unless defective).

For larger orders such as corporate events/gifting or wedding favours, see our Co-Branding page.

Yes. You are able to enter a separate shipping address to your billing address. So if you will be staying elsewhere for a while, or are ordering as a gift for someone, you are able to have it sent directly to the most appropriate address.

If you put the wrong shipping address on an order for us please get in touch with us immediately.

On rare occasions we may be able to amend the address before it is shipped.

However, most of our orders are shipped by our distribution warehouse and are normally processed very quickly. If your order has already been shipped to the address you provided, then there is sadly nothing we are able to do in that instance. The order will be delivered to the address provided by you. In this case the best suggestion is to get in touch with that address and ask them to give you your parcel when it arrives. You will be able to track your parcel using the tracking code sent when it was dispatch, so you will know when it is delivered to the address you entered.

Check out the following list of all the amazing places that Ohelo will deliver to:

Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark (except Faroe Islands and Greenland)
Estonia
Finland (including Aland islands)
France (including Monaco)
Germany
Gibraltar
Greece
Guatemala
Hong Kong
Hungary
Iceland
India(Temporarily unavailable)
Ireland
Israel
Italy
Japan
Latvia
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Norway
Peru
Poland
Portugal (including Azores and Madeira)
Romania
San Marino
Saudi Arabia
South Africa
Singapore
Slovak Republic
Slovenia
Spain (including Balearic Islands and the Canary Islands)
Sweden
Switzerland
United Arab Emirates(Temporarily unavailable)
United Kingdom (including Isle of Man and Channel Islands)
United States (including Hawaii) 

Can’t find your country on the list? Send us an email at hi@OheloBottle.com and we will see if it possible to add you to our global destinations list.

We offer FREE Standard Shipping to UK on orders above £20.
We also offer the option to upgrade your shipping to an express service if you are in more of a hurry.
For breakdowns on express shipping costs and costs for orders under £20 please see below:

For orders over £20:
Standard UK Delivery (usually 2-3 business days from dispatch): FREE
Express UK Delivery (usually next business day from dispatch): £3.00

97% of orders placed before midday will be dispatched same day (working day Mon-Fri). Orders placed at weekend may not be dispatched until next working day. Orders with personalisation may need 2-3 days to be processed and engraved before they can be shipped out to you.

Standard UK delivery is by Royal Mail Tracked 48.
Express UK delivery is by Royal Mail Tracked 24. Delivery aim is next working day, however this is not guaranteed and occasionally may take longer.

For orders under £20:
Standard UK Delivery (usually 2-3 business days from dispatch): £3.00
Express UK Delivery (usually next business day from dispatch): £7.00 

Please Note: – All deliveries within the UK are tracked, with exception of standard UK deliveries for orders under £20. Delivery time to the Scottish Highlands, Scottish Islands, Isle of Man and Channel Islands may be longer than stated above. Delivery times given above are estimates from the postal services used - as such they can not be guaranteed and as a family business we have no control over the delivery speed once your parcel has been shipped.

We offer FREE Standard Shipping to the USA on all orders over £85.
We also offer the option to upgrade your shipping to a tracked service which has a faster expected delivery time and greater traceability of your parcel/order.
For breakdowns on other shipping costs that may be applicable please see below:

For orders under £85:
Standard US Delivery (7-10 business days): £6.49
Tracked US Delivery (5-7 business days): £9.99
For orders over £85:
Standard US Delivery (7-10 business days): FREE
Tracked US Delivery (5-7 business days): £4.99 

Shipping time to USA for most tracked orders is about 5 business days, though it can sometimes take longer.

We aim to dispatch most orders for the USA within 24 hours. As a small business it may occassionally take us a little longer. Orders placed at the weekend may not be dispatched until next working day. Orders with personalisation may need 2-3 days to be processed and engraved before they can be shipped out to you.

Standard USA delivery is by Royal Mail International.
Tracked USA delivery is by Royal Mail International Tracked.

Please Note: – Delivery times given above are estimates from the postal services used - as such they can not be guaranteed and as a family business we have no control over the delivery speed once your parcel has been shipped. Alternative shipping services may be used at times.

We offer FREE Standard Shipping to Europe* on orders above £20.
We also offer the option to upgrade your shipping to a tracked service which has a faster expected delivery time and greater traceability of your parcel/order.
For breakdowns on other shipping costs that may be applicable please see below:

EUROPE – GROUP A (From January 1st 2021 Local taxes and other customs charges may apply.)
For orders under £20:
Standard Europe Delivery (5-7 business days): £6.00
Tracked Europe Delivery (3-5 business days): £12.00
For orders over £20:
Standard Europe Delivery (5-7 business days): FREE
Tracked Europe Delivery (3-5 business days): £4.99

EUROPE GROUP A COUNTRIES ARE: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (except Faroe Islands and Greenland), Estonia, Finland (excluding Aland Islands), France (including Monaco), Germany (excluding Büsingen and the Isle of Heligoland (DE)), Greece, Hungary, Ireland, Italy (excluding Vatican City, the communes of Livigno and Campione d’Italia and the Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, Slovak Republic, Slovenia, Spain (including Balearic Islands; excluding Ceuta and Melilla and the Canary Islands), Sweden.

EUROPE – GROUP B (From January 1st 2021 Local taxes and other customs charges may apply.)
For orders under £20:
Standard Europe Delivery (5-7 business days): £6.00
Tracked Europe Delivery (3-5 business days): £12.00
For orders over £20:
Standard Europe Delivery (5-7 business days): FREE
Tracked Europe Delivery (3-5 business days): £6.00 

EUROPE GROUP B COUNTRIES ARE: Aland Islands (Finland), Canary Islands (Spain), Iceland, Liechtenstein, Norway, San Marino, Switzerland 

EUROPE – GROUP C (From January 1st 2021 Local taxes and other customs charges may apply.)
For orders weighing less than 0.4kg:
Standard Europe Delivery (5-7 business days): £6.00
Tracked Europe Delivery (3-5 business days): £12.00
For orders weighing 0.4kg – 2kg:
Standard Europe Delivery (5-7 business days): FREE
Tracked Europe Delivery (3-5 business days): £6.00
For orders weighing over 2kg:
Tracked Europe Delivery (3-5 business days): £6.00 

EUROPE GROUP C COUNTRIES ARE: Gibraltar
* No standard shipping available for this group on orders weighing over 2kg at this time. 

Please Note: Please be aware that local taxes and other customs charges may apply. Please see "Further details on international shipping" and "Brexit restrictions affecting EU Shipping" FAQs for further information regarding this. Delivery times given above are estimates from the postal services used - as such they can not be guaranteed and as a family business we have no control over the delivery speed once your parcel has been shipped. Alternative shipping services may be used at times.

We offer FREE Standard Shipping worldwide on orders over £85.
For shipping to USA please see "USA shipping information. Costs and expected delivery times" above.
We also offer the option to upgrade your shipping to a tracked service which has a faster expected delivery time and greater traceability of your parcel/order.
For breakdowns on other shipping costs that may be applicable please see below:

INTERNATIONAL
For orders under £85:
Standard International Delivery (7-14 business days): £6.49
Tracked International Delivery (5-7 business days): £9.99
For orders over £85:
Standard International Delivery (7-14 business days): FREE
Tracked International Delivery (5-7 business days): £4.99 

INTERNATIONAL GROUP COUNTRIES ARE: Australia, Canada, Guatemala, Hong Kong, India, Israel, Japan, Malaysia, New Zealand, Peru, Saudi Arabia, Singapore, South Africa, United Arab Emirates,
NOTE: For India, Guatemala, Peru and South Africa tracked delivery is only available on orders above £120.

Please Note: International delivery time can be up to a few weeks on rare occasions.

Please Note: Please be aware that local taxes and other customs charges may apply. Please see "Further details on international shipping" and "Brexit restrictions affecting EU Shipping" FAQs for further information regarding this. Delivery times given above are estimates from the postal services used - as such they can not be guaranteed and as a family business we have no control over the delivery speed once your parcel has been shipped. Alternative shipping services may be used at times.

Ohelo predominantly uses Royal Mail. We also use DPD and FedEx Trak Pak when needed.

Simply select the standard shipping rate at checkout, ensuring your basket total is over £20 for UK/EU and over £85 for the Rest of World, and the free shipping rate will be applied.

 For some countries, please be aware that local taxes and other customs charges may apply. The below information is for guidance only and is by no means exhaustive. Please check your local regulations for up to date information regarding any applicable charges for goods bought online.

If the recipient refuses to pay for import taxes / customs duties / other fees and thus avoids delivery of the order, and the order is returned to us, we will arrange a partial refund of that order which will never include incurred shipping fees (even if originally offered by Ohelo) and any other additional charge applied by customs.

European Union: From January 1st 2021 local taxes and other customs charges may apply.

Aland Islands: Local taxes and other customs charges may apply.
Andorra: Duty free. Local taxes may apply. https://www.impostos.ad/impost-general-indirecte
Australia: Goods with a value of AUD1000 or less generally have no duties, taxes or charges to pay at the border. For goods over that, local taxes and other charges may apply. https://www.abf.gov.au/buying-online/buying-online
Canada: Local taxes and other customs charges may apply for orders over CAD$20. https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
Canary Islands: Local taxes and other customs charges may apply. 
Gibraltar: Local taxes and other customs charges may apply.
Guatemala: Local taxes and other customs charges may apply.
Hong Kong: No taxes or customs charges payable under HKD 4000. 
https://www.customs.gov.hk/en/cargo_clearance/declaration/index.html
Iceland: 0% Customs Tariff, however a Customs Clearance fee may apply. A CN22 or CN23 Customs Declaration will be attached to the outside of your package to facilitate clearance. 
https://www.postur.is/en/individuals/shipments-from-abroad/about-shipments-from-abroad/
India: Local taxes and other customs charges may apply.
Israel: Local taxes and other customs charges may apply. Under US$75 is exempt from taxes, US$75-US$500 is exempt from customs duties only and subject to payment of VAT and purchase tax, if applicable. https://taxes.gov.il/English/customs/PersonalImport/Pages/PersonalImportationbyParcelPost.aspx
Japan: Local taxes and other customs charges may apply. 
Liechtenstein: Local taxes and other customs charges may apply.
Malaysia: Local taxes and other customs charges may apply. 
New Zealand: No import duty on goods below NZ$1000. There's nothing else that you have to do for your goods to arrive. https://www.customs.govt.nz/personal/online-shopping/
Norway: No customs or tax on orders value below NOK 350 ~£32 (including shipping). Local taxes and other customs charges may apply for orders over NOK350. https://www.toll.no/en/online-shopping/350-limit/
Peru: Local taxes and other customs charges may apply.
San Marino: Local taxes and other customs charges may apply.
Saudi Arabia: Local taxes and other customs charges may apply.
South Africa: Local taxes and other customs charges may apply.
Switzerland: No extra duties on orders up to CHF 65. Local taxes may apply above this amount. https://www.post.ch/en/private/a-z-of-subjects/customs-clearance-and-import-regulations/importing-and-receiving-consignments/faqs-about-imports-customs-and-vat
United Arab Emirates: Local taxes and other customs charges may apply.
United States: No customs duty or sales tax on orders under USD $800. https://www.cbp.gov/trade/basic-import-export/internet-purchases

Our stock is kept at a distribution centre which is 100% powered by renewable energy and has an on-site solar farm.

If we send you an Ohelo product from the UK to the EU, currently you will have to pay local VAT. (If you order above 150EUR value you will also have to pay 6.7% duty). You will have to pay this to the mail delivery service before they deliver your parcel. In some countries the postal service may charge an admin charge.

If you are happy to pay the import VAT/duty on parcel arrival, you can place an order on our website. Please note if the parcel is returned because VAT/duty has not been paid then we will refund you minus our cost of postage and any fees incurred.

Also note parcels are taking much longer than usual to arrive due to delays at the border with Covid+Brexit, so you may have to wait a few weeks for it to arrive.

We think you will love your Ohelo just as much as we do. This is because Ohelo has been designed and made with you in mind. However, we get that sometimes things just aren’t quite as you expected them to be.

So, if you are not 100% happy with your purchase, please email us at hi@ohelobottle.com to let us know you wish to return your product. We will then send you the current returns address for our products. Please Note: You must contact us regarding your return to be given the current correct returns address. Any order incorrectly returned to our warehouses may incur processing fees and we can not guarantee those returns will be processed correctly).

Items that do fulfil our returns criteria (see below) should be sent back to us at our current returns address, within 14 days of delivery, together with your order number, billing name and address (you can include your packing slip which contains this information).

We will refund the cost to you once we have received your item. We recommend tracked delivery as we can only refund you once we have received the return. We cannot guarantee that we will receive a returned item as we have no control over the postal services (sadly).

If there was a particular reason you were unhappy with your product we would love to know your feedback at hi@Ohelobottle.com.

Please note the technical stuff:
• Items to be returned must be unused and in the same condition as you received them.
• Items must be returned in their original packaging and must be in a saleable condition.
• Returns must include your order number, so we know who to refund (you can use the delivery note included in your package).
• Sadly, at this moment in time we cannot cover the cost of returns. As such the cost of any return will have to be met by the customer.
• Refunds will be made based on the original payment method used.
• Please retain your proof of postage (we recommend tracked delivery as we can only refund you once we receive your item)

Please note refunds can only be processed this way for purchases made directly from www.OheloBottle.com. Any purchases made from an Ohelo authorised retailer must be taken back to the original point of purchase for all returns and exchanges.

Please note: Any returns due to incorrect shipping address with be refunded minus any shipping costs and fees incurred by us in sending your order to an incorrect address.

All orders with personalisation or customisation (this includes personalised single orders for personal use as well as large corporate co-branding orders) then all sales are final.

We will not accept any returns and will not offer any refunds or exchanges on these orders unless the orders are damaged when they are received. In which case please see "my order arrived damaged, what should I do?" below.  

We are so sad to hear that your Ohelo has reached you damaged – sadly sometimes things just don’t go as planned. Please get in touch with our customer services at help@Ohelobottle.com. It would be super helpful to us if you could include your order number and attach images of the damage that your product has received.

How peculiar. Sadly, our distribution warehouses are run by humans and we can all make mistakes every now and again. If this has happened to you, please contact our customer services at help@Ohelobottle.com.

Ohelo offer a one year limited warranty against manufacturing defects from date of purchase. This is valid when the product is purchased from ohelobottle.com or any authorised dealer. This warranty does not cover improper use or normal wear and tear. Please send an email to hi@ohelobottle.com with your issue and proof of purchase and we’ll arrange a replacement.

We may on occasion offer a discount to be used on Ohelobottle.com. The best way to find out about any available discount is to sign up to our newsletter at the bottom of this page.

We currently offer a 15% discount to NHS workers. To access the discount just click here and create an account with an nhs.net email address. Then enter code “NHS15” at checkout. Ensure you checkout with your nhs.net email for the code to be accepted.

As you may know, we previously offered a discount via the Blue Light Card scheme. This is a discount we have offered since launching and throughout the pandemic as a way to show our support to the key workers getting us all through. However, Blue Light card have recently changed their policies and are no longer listing offers from small independent companies in the same way, instead moving to a more profit focussed affiliate model which favours large companies. We have now changed our system as above to allow a 15% discount for NHS workers.

Absolutely - we are happy to say that gift cards can be purchased for use against products on Ohelobottle.com. We think an Ohelo is an awesome gift, and we are glad you agree! So, if you can’t decide which is the best Ohelo for your intended recipient then don’t worry, get them one of our gift cards and leave the decision up to them. Please note that your gift card will be sent to you as an email. So, you will have to forward that email to the person you wish to gift it to or print it out and give it to the intended recipient.

When you reach the checkout, you will be asked for your unique code. Providing the balance on the gift card is greater than your cart total you will be able to complete your order – simple! If your gift card doesn’t quite reach your total then don’t worry, you will just need to add a second payment method to cover the difference and you will be all set. Super!

Yes of course. We love hearing feedback from our Ohelo family about our products. Our review section is found on each individual product page. If you select the submit review button here, you will be taken to a form to allow you to complete your review of your Ohelo product.

We are so sad to hear you no longer want to hear from us via our newsletter. However, you can unsubscribe in a couple of ways; either hit the button at the bottom of the newsletter you have received, or shoot us an email at hi@ohelobottle.com and we will get you removed from the list you no longer want to be on.

We hope so. Let’s face it, we all like a speedy checkout! By creating an account, you are able to add your address to your personal information, so that it then autofill’s at checkout. Speedy! We like to see what we have bought in the past and we like to do a bit of status stalking on any orders we currently have. If you are like us, then having an account with Ohelobottle.com will allow you to both see your previous orders and see the status of your current orders. Wonderful!

We are open to ideas – shoot us over an email at hi@ohelobottle.com and we will see if we can make some magic together.