FAQs

Your Ohelo product is designed to help keep you happy and hydrated. We know your hydration needs change hour by hour, day by day – and that is the beauty of the Ohelo range, they are versatile, fitting into your lifestyle however they are needed.

Ohelo bottle: Our classic bottle shape can be used to carry a variety of thirst quenchers. Whether it’s the classic water you go to for your hydration needs, a toasty tea to keep you warm out and about, a nutritious juice for a much-needed boost or a cheeky wine to liven up a picnic. You can even put your fizzy drinks (both soft and alcoholic) in your Ohelo bottle, and it will keep them nice and cold for you until you are ready to enjoy. Just remember, pressure can build up on the inside of the bottle if filled with a carbonated/sparkling liquid, so please remove the lid with care, otherwise it may “pop” off with excitement.

Ohelo tumbler: This guy was designed with multi-functionality at heart. He wants to carry your morning coffee for you as you head off to work in the morning. He wants to be your water holder during the day, to keep it cool and help you avoid those pesky single use plastics, and he is pumped to be your protein shaker for your post-work workout. (If you are more a milkshake drinker than a protein supper that is fine, he can handle that sort of mixing too). The stainless steel mesh can also be used as a loose leaf tea strainer. Being made from stainless steel means he does not pick up odours/flavours from the liquids he carries, allowing the same Ohelo to be used for many tasks during your day. He is hot at keeping things hot, and cool at keeping things cold (Our tumblers are not suitable for carbonated / fizzy drinks).

Share your uses of your Ohelo product at #OheloThere or #HappyandHydrated for a chance to be featured on our social media streams!

Yes. Our bottle lids have been designed to be leak proof. You can put your Ohelo in your bag if you wish, and your drink will remain in your bottle. We wouldn’t have it any other way!

Yes. We listened to what people were saying to us when we were developing our products. Being able to put your tumbler into your bag without having droplets of coffee leak out was super important to you. We designed our tumbler to be unlike any other we know of. To have a fully leak-proof lid, yet to still be beautifully designed and elegant. Both beautiful and functional.

 The Ohelo tumbler opens and closes with a simple twist of the leaf shape on the inner lid. Please ensure you fully close both the outer and the inner lid to avoid any leaks! To remove the inner lid for cleaning, twist open using the leaf shape, then simply push out from underneath. (You will need to remove the steel mesh first). 

The steel mesh attachment and the silicone seal which holds it in place can be removed when not in use.

Tip: when not on-the-go you can fully remove the sip lid and use the tumbler as an insulated cup, helping get some extra use out of it both at the office and at home.

Check out our handy tumbler 'how to' videos here.

Putting your Ohelo into the refrigerator won’t cause any damage to it. However, as it is wonderfully insulated by the double walled vacuum insulation, putting it in the fridge will not cool the liquid inside (unless you leave the lid off, in which case you will get some cooling through the top of the bottle/tumbler).

However, please do not put any of the Ohelo range into the freezer. As water expands when it freezes it can put outward pressure on your Ohelo, which may cause damage to the vacuum seal that gives the Ohelo bottle and tumbler their thermal insulating qualities.

But don’t despair, your Ohelo bottle and/or tumbler are designed to keep your drinks just as you like them. So, if you are looking for a cold refreshing hit, just fill it with your favourite cold drink and it will still be cold when you are ready for it. If you are after a super chilled drink, add a few ice cubes in there – they were designed to allow you to do that too.

No. Please do not put any of the Ohelo range in the microwave, they are not suitable for microwave use. Just fill it with your go to hot beverage, and it will keep it toasty warm for you to enjoy when you are ready for it. If you really want to heat your Ohelo before putting in your hot drink of choice, then fill it with hot water and put the lid on for a few minutes. This will heat the internal surfaces to a sufficiently toasty temperature before putting your drink of choice inside. The double walled vacuum insulation will then take care of the rest, keeping it nice and hot for you to enjoy later on.

Yes. Designed with functionality at their heart, all of our Ohelo bottles are created with the same size neck. This means that any bottle lid will fit any bottle size. 

Yes. An empty Ohelo bottle should be fine to take through airport security. Just make sure you take it empty (as there are restrictions in taking fluids through security), then get it filled up while you wait in departures for your holiday adventures to start.

The only Ohelo products that are dishwasher safe are the plain stainless steel products, i.e. those with no paint/colour. Sadly, most Ohelo products are not dishwasher safe due to the paint finish they have. The dishwasher can cause damage to the paint coat, causing it to come off the bottle or even change colour. However, the bottle lids, bottle straps and tumbler lid parts are all dishwasher safe.

We recommend you use hot soapy water to clean your Ohelo product after every use. For a good old fashioned thorough clean you can use some bicarbonate of soda with water to make a paste and scrub the inside with that. However, please clean with soft cloths or a bottle brush, as harsher scouring pads can cause damage to your stainless steel. Damage can also be caused when cleaning stainless steel if you use chemicals which are too strong, such as chloride containing bleaches. This is why it is best to use hot soapy water or bicarbonate of soda as your cleaning material of choice. We recommend allowing your Ohelo to drain upside down, to allow water to run out, and then storing it with the lid off.

The only Ohelo products that dishwasher safe are the plain stainless steel products, i.e. those with no paint/colour. Sadly, most Ohelo products are not dishwasher safe due to the paint finish they have. The dishwasher can cause damage to the paint coat, causing it to come off the bottle or even change colour. However, the bottle lids, bottle straps and tumbler lid parts are all dishwasher safe.

To remove the tumbler inner lid for cleaning, twist open using the leaf shape, then simply push out firmly from underneath. (You will need to remove the steel mesh first).

Check out our handy tumbler 'how to' videos here.

We hope you use your Ohelo product to fulfil all of your hydration needs as it was intended. However please take note of the following to ensure safe usage of your Ohelo:

• Ohelo bottles and tumblers are made of high-quality 18/8 stainless steel. As such they should NEVER be put into a microwave. Please DO NOT do it.

• Do not put your Ohelo in the freezer. It may cause damage to the vacuum seal that provides the thermal insulation that makes it such a joy to use.

• Take caution when using your Ohelo bottle with carbonated/sparkling/fizzy drinks. The leak proof lid your Ohelo bottle has keeps your liquids safe inside as you carry them with you. It also keeps all of those wonderful bubbles in there too, so that your Prosecco (or lemonade) is still fizzy when you reach your destination. However, this can cause pressure to build up inside the bottle. Please take care when removing the lid in these situations and point away from any other person nearby. We don’t want the lid “popping” off and causing harm to anyone. (Please note our tumblers are not suitable for carbonated / fizzy drinks).

• Take caution when filling your Ohelo with steaming hot liquids. The leak proof lid your Ohelo has keeps the steam sealed inside keeping your liquids hot. This can cause some steam build up inside your product. Please take care when opening.

• To ensure your Ohelo is leak proof, please ensure the lid is put on correctly and tightened well.

• Take care not to overfill your Ohelo, especially when using hot liquids.

• Your Ohelo is not intended to be used as a long-term storage container for liquids.

Your Ohelo bottle or tumbler is made from high-grade 18/8 stainless steel.

What is stainless steel?  It is an iron based alloyed metal which contains a minimum of 10.5% Chromium and covers a range of different materials. The 18/8 ratio shown above refers to the ratio of Chromium to Nickel that is present within the stainless steel grade we use (it contains approximately 18% Chromium and 8% Nickel). The Chromium present in stainless steel gives it its “stainless” quality. It allows an invisible chromium oxide layer to form on the surface of the metal which is corrosion resistant (it stops the iron present in the stainless steel alloy from forming iron oxide, more commonly known as rust). This is self-healing in the presence of Oxygen. Pretty cool. The Nickel is used to improve strength and toughness. It also helps protect against corrosion and oxidisation.

The easy cleaning nature of stainless steel makes it a great hygienic choice for use in water bottles and tumblers. Grade 18/8 is the most commonly used given it is durable, easy to clean and does not leach flavours or chemicals into the liquids it’s carrying. You may see other numbers referring to a type of stainless steel, as different countries have different classifications. For 18/8 stainless steel the US uses grade 304 and the EU uses grading 1.4301. They are all different grading numbers for the same material.

The Ohelo bottle lid is made from food grade polypropylene, free from BPA, BPF and BPS with a cap made from stainless steel.

The Ohelo tumbler sip lid is made from food grade polypropylene with a stainless steel mesh/strainer.

Ohelo products are vegan.

Electropolishing is a process which uses the principle of electrolysis to remove surface imperfections from a metal. The surface requiring electropolishing is submerged in an electrolyte, with a direct current causing removal of metal ions from the surface. A higher current density at the micro-peaks causes the “hills” on the surface to be removed at a faster rate than the “valleys”. This leaves the surface microscopically smooth – no more bumps. In stainless steel, the iron and nickel atoms are preferentially removed when compared to the chromium atoms, leaving a chromium rich surface which improves the passivation layer (see “What is Stainless Steel” for an explanation on what this is). This leaves a smooth surface, with high resistance to bacteria build-up, increased surface cleanability and increased corrosion-resistance. Good stuff!

Solder is the material used to seal the bottom of the bottle/tumbler during the vacuumisation process. The outer layer of the bottle/tumbler has a small hole in the bottom which enables a vacuum to be formed between the two layers when it is placed in a special oven. The oven both removes the air to create the vacuum and heats the products to melt the solder. The melted solder seals the outer layer shut thus keeping the vacuum layer present.

The industry standard for solder on vacuum insulated bottles contains lead. There are very few companies producing products using a solder that is lead free. To avoid customers being exposed to this lead, the products will normally have this sealing dot covered somehow. This can be done with a shaped cap covering the base, a metal or silicone cover disc attached to the vessel bottom, or even with a paint finish. However, during the vacuumisation process, trace amounts of lead from the solder can end up on the surfaces of the products themselves. The people making the products will also be exposed to the lead in the solder.

Lead-free solder is available as an option, but it is significantly more expensive. The reasons it costs more than the standard solder are:
• The solder itself is more expensive
• It needs dedicated specialist ovens to create the vacuum. This is because if you use an oven which has been used for products that use standard solder (contain lead), even if the solder you are using is lead-free, lead will be present in the oven and so on the product. Even cleaning the oven can not avoid this cross contamination.
• It requires a longer period spent in the vacuum oven, which adds to manufacturing time and thus cost.

Ohelo uses lead-free solder only. We want our products to be safe for our customers and for the people who help us make them. 

Ohelo products are currently responsibly manufactured in China. We looked at manufacturing closer to home but alas there are no manufacturers for these types of products anywhere in Europe. Our manufacturing suppliers in China have been independently assessed to ensure high levels of product safety and quality control. We have also personally visited and inspected the facilities ourselves just to make sure they are up to our high standards!

The 500ml (17oz) bottle:
• Height: approx. 239mm
• Diameter: approx. 73mm
• Mouth diameter: approx. 44mm
• Weight: 318g

The 400ml (13.5oz) tumbler:
• Height: approx. 170mm
• Diameter: approx. 83mm
• Mouth diameter: approx. 70mm without lid, 67mm with lid
• Weight: approx. 245g

Yes! Your Ohelo bottle should last for years, but once you have given it a good battering then drop it in the scrap metal bin of your local recycling centre or scrap yard. Unlike plastic bottles which can only be recycled once or twice, steel can be recycled endlessly.

Yes. We offer maintenance kits for all of our lids which should help you repair and reuse your current lid, prolonging its lifespan and usability. Find them in our accessories section of our shop.

At this point in time this is sadly not possible for individual orders. We do offer Co-Branding customisation for large orders. These are suitable for a range of corporate events and gifting, wedding favours and business gifts for employees to name but a few. For individual products we currently can't offer personalisation as the options available to us are currently too expensive to make feasible. But we are looking into it so watch this space. It is something we want to offer as soon as it is possible to do so. However, if you are desperate to have your Ohelo personalised for yourself or for a loved one as a gift, and you don’t mind that it is currently an expensive option, then please send us an email at hi@ohelobottle.com. We will happily get a quotation for you for the cost of the one-off personalisation.

Check out the following list of all the amazing places that Ohelo will deliver to:

Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark (except Faroe Islands and Greenland)
Estonia
Finland (including Aland islands)
France (including Monaco)
Germany
Gibraltar
Greece
Guatemala
Hong Kong
Hungary
Iceland
India(Temporarily unavailable)
Ireland
Israel
Italy
Japan
Latvia
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Norway
Peru
Poland
Portugal (including Azores and Madeira)
Romania
San Marino
Saudi Arabia
South Africa
Singapore
Slovak Republic
Slovenia
Spain (including Balearic Islands and the Canary Islands)
Sweden
Switzerland
United Arab Emirates(Temporarily unavailable)
United Kingdom (including Isle of Man and Channel Islands)
United States (including Hawaii) 

Can’t find your country on the list? Send us an email at hi@OheloBottle.com and we will see if it possible to add you to our global destinations list.

We offer FREE Standard Shipping on orders above £20 to all destinations we deliver to*. Please note that due to the current global pandemic it may take longer than usual for orders outside of the UK to arrive. For breakdowns on other shipping costs that may be applicable please see below:

UK
For orders under £20:
Standard UK Delivery (2-3 business days): £3.00
Express UK Delivery (next business day if ordered before 12 noon): £7.00
For orders over £20:
Standard UK Delivery (2-3 business days): FREE
Express UK Delivery (next business day if ordered before 12 noon): £3.00 

NOTE: – all deliveries within the UK are tracked, with exception of standard UK deliveries for orders under £20. Delivery time to the Scottish Highlands, Scottish Islands, Isle of Man and Channel Islands may be longer than stated above.

EUROPE – GROUP A
For orders under £20:
Standard Europe Delivery (3-5 business days): £7.00
Tracked Europe Delivery (3-5 business days): £14.50
For orders over £20:
Standard Europe Delivery (3-5 business days): FREE
Tracked Europe Delivery (3-5 business days): £8.00

EUROPE GROUP A COUNTRIES ARE: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (except Faroe Islands and Greenland), Estonia, Finland (excluding Aland Islands), France (including Monaco), Germany (excluding Büsingen and the Isle of Heligoland (DE)), Greece, Hungary, Ireland, Italy (excluding Vatican City, the communes of Livigno and Campione d’Italia and the Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, Slovak Republic, Slovenia, Spain (including Balearic Islands; excluding Ceuta and Melilla and the Canary Islands), Sweden.

EUROPE – GROUP B
For orders under £20:
Standard Europe Delivery (3-5 business days): £6.00
Tracked Europe Delivery (3-5 business days): £12.00
For orders over £20:
Standard Europe Delivery (3-5 business days): FREE
Tracked Europe Delivery (3-5 business days): £6.00 

EUROPE GROUP B COUNTRIES ARE: Aland Islands (Finland), Canary Islands (Spain), Iceland, Liechtenstein, Norway, San Marino, Switzerland 

EUROPE – GROUP C
For orders weighing less than 0.4kg:
Standard Europe Delivery (3-5 business days): £6.00
Tracked Europe Delivery (3-5 business days): £12.00
For orders weighing 0.4kg – 2kg:
Standard Europe Delivery (3-5 business days): FREE
Tracked Europe Delivery (3-5 business days): £6.00
For orders weighing over 2kg:
Tracked Europe Delivery (3-5 business days): £6.00 

EUROPE GROUP C COUNTRIES ARE: Gibraltar
* No standard shipping available for this group on orders weighing over 2kg at this time. 

INTERNATIONAL
For orders under £20:
Standard International Delivery (5-7 business days): £7.00
Tracked International Delivery (5-7 business days): £13.00
For orders over £20:
Standard International Delivery (5-7 business days): FREE
Tracked International Delivery (5-7 business days): £6.00 

INTERNATIONAL GROUP COUNTRIES ARE: Australia, Canada, Guatemala, Hong Kong, India, Israel, Japan, Malaysia, New Zealand, Peru, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United States (including Hawaii)
NOTE: For India, Guatemala, Peru and South Africa tracked delivery is only available on orders above £120.

Ohelo predominantly uses Royal Mail. We also use DPD and FedEx Trak Pak.

You are right, Ohelo offers global free shipping on any orders over £20. Simply select the standard shipping rate at checkout, ensuring your basket total is over £20, and the free shipping rate will be applied.

Please note that due to the current global pandemic it may take longer than usual for orders outside of the UK to arrive. 
For some countries, please be aware that local taxes and other customs charges may apply. The below information is for guidance only and is by no means exhaustive. Please check your local regulations for up to date information regarding any applicable charges for goods bought online.

Aland Islands: Local taxes and other customs charges may apply.
Andorra: Duty free. Local taxes may apply. https://www.impostos.ad/impost-general-indirecte
Australia: Goods with a value of AUD1000 or less generally have no duties, taxes or charges to pay at the border. For goods over that, local taxes and other charges may apply. https://www.abf.gov.au/buying-online/buying-online
Canada: Local taxes and other customs charges may apply for orders over CAD$20. https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
Canary Islands: Local taxes and other customs charges may apply. 
Gibraltar: Local taxes and other customs charges may apply.
Guatemala: Local taxes and other customs charges may apply.
Hong Kong: No taxes or customs charges payable under HKD 4000. 
https://www.customs.gov.hk/en/cargo_clearance/declaration/index.html
Iceland: 0% Customs Tariff, however a Customs Clearance fee may apply. A CN22 or CN23 Customs Declaration will be attached to the outside of your package to facilitate clearance. 
https://www.postur.is/en/individuals/shipments-from-abroad/about-shipments-from-abroad/
India: Local taxes and other customs charges may apply.
Israel: Local taxes and other customs charges may apply. Under US$75 is exempt from taxes, US$75-US$500 is exempt from customs duties only and subject to payment of VAT and purchase tax, if applicable. https://taxes.gov.il/English/customs/PersonalImport/Pages/PersonalImportationbyParcelPost.aspx
Japan: Local taxes and other customs charges may apply. 
Liechtenstein: Local taxes and other customs charges may apply.
Malaysia: Local taxes and other customs charges may apply. 
New Zealand: No import duty on goods below NZ$1000. There's nothing else that you have to do for your goods to arrive. https://www.customs.govt.nz/personal/online-shopping/
Norway: No customs or tax on orders value below NOK 350 ~£32 (including shipping). Local taxes and other customs charges may apply for orders over NOK350. https://www.toll.no/en/online-shopping/350-limit/
Peru: Local taxes and other customs charges may apply.
San Marino: Local taxes and other customs charges may apply.
Saudi Arabia: Local taxes and other customs charges may apply.
South Africa: Local taxes and other customs charges may apply.
Switzerland: No extra duties on orders up to CHF 65. Local taxes may apply above this amount. https://www.post.ch/en/private/a-z-of-subjects/customs-clearance-and-import-regulations/importing-and-receiving-consignments/faqs-about-imports-customs-and-vat
United Arab Emirates: Local taxes and other customs charges may apply.
United States: No customs duty or sales tax on orders under USD $800. https://www.cbp.gov/trade/basic-import-export/internet-purchases

Our stock is kept at a distribution centre which is 100% powered by renewable energy and has an on-site solar farm.

We think you will love your Ohelo just as much as we do. This is because Ohelo has been designed and made with you in mind. However, we get that sometimes things just aren’t quite as you expected them to be.
So, if you are not 100% happy with your purchase, please email us at hi@ohelobottle.com to let us know you wish to return your product. We will then send you the current returns address for our products (given the current pandemic and remote working this allows us to process your return as quickly as possible by directing your return to the most appropriate address currently).
Please send your product back to us within 14 days of receiving it, together with your order number, billing name and address (you can include your packing slip which contains this information).
We will refund the cost to you once we have received your item. We recommend tracked delivery as we can only refund you once we have received the return.

If there was a particular reason you were unhappy with your product we would love to know your feedback at hi@Ohelobottle.com.

Please note the technical stuff:
• Items to be returned must be unused and in the same condition as you received them.
• Items must be returned in their original packaging and must be in a saleable condition.
• Returns must include your order number, so we know who to refund.
• Sadly, at this moment in time we cannot cover the cost of returns. As such the cost of any return will have to be met by the customer.
• Refunds will be made based on the original payment method used.
• Please retain your proof of postage (we recommend tracked delivery as we can only refund you once we receive your item)

Please note for all orders with personalisation or customisation (such as co-branding orders) then all sales are final. We will not accept any returns and will not offer any refunds or exchanges on these orders unless the orders are damaged when they are received. In which case please see "my order arrived damaged, what should I do?" below.  

Please note refunds can only be processed this way for purchases made directly from www.OheloBottle.com. Any purchases made from an Ohelo authorised retailer must be taken back to the original point of purchase for all returns and exchanges.

We are so sad to hear that your Ohelo has reached you damaged – sadly sometimes things just don’t go as planned. Please get in touch with our customer services at help@Ohelobottle.com. It would be super helpful to us if you could include your order number and attach images of the damage that your product has received.

How peculiar. Sadly, our distribution warehouses are run by humans and we can all make mistakes every now and again. If this has happened to you, please contact our customer services at help@Ohelobottle.com.

Ohelo offer a one year limited warranty against manufacturing defects from date of purchase. This is valid when the product is purchased from ohelobottle.com or any authorised dealer. This warranty does not cover improper use or normal wear and tear. Please send an email to hi@ohelobottle.com with your issue and proof of purchase and we’ll arrange a replacement.

We may on occasion offer a discount to be used on Ohelobottle.com. The best way to find out about any available discount is to sign up to our newsletter at the bottom of this page.

Absolutely - we are happy to say that gift cards can be purchased for use against products on Ohelobottle.com. We think an Ohelo is an awesome gift, and we are glad you agree! So, if you can’t decide which is the best Ohelo for your intended recipient then don’t worry, get them one of our gift cards and leave the decision up to them. Please note that your gift card will be sent to you as an email. So, you will have to forward that email to the person you wish to gift it to or print it out and give it to the intended recipient.

When you reach the checkout, you will be asked for your unique code. Providing the balance on the gift card is greater than your cart total you will be able to complete your order – simple! If your gift card doesn’t quite reach your total then don’t worry, you will just need to add a second payment method to cover the difference and you will be all set. Super!

Yes of course. We love hearing feedback from our Ohelo family about our products. Our review section is found on each individual product page. If you select the submit review button here, you will be taken to a form to allow you to complete your review of your Ohelo product.

We are so sad to hear you no longer want to hear from us via our newsletter. However, you can unsubscribe in a couple of ways; either hit the button at the bottom of the newsletter you have received, or shoot us an email at hi@ohelobottle.com and we will get you removed from the list you no longer want to be on.

We hope so. Let’s face it, we all like a speedy checkout! By creating an account, you are able to add your address to your personal information, so that it then autofill’s at checkout. Speedy! We like to see what we have bought in the past and we like to do a bit of status stalking on any orders we currently have. If you are like us, then having an account with Ohelobottle.com will allow you to both see your previous orders and see the status of your current orders. Wonderful!

We are open to ideas – shoot us over an email at hi@ohelobottle.com and we will see if we can make some magic together.